Due to popularity, there are booking number restrictions:

For one stylist, a minimum of 5 people will be required to book prior to deliver services at location. In December, an additional fee of 30% will be charged on your booking amount, due to the busy period.Consultations are non-obligatory and no fees are incurred.

From the time of consultation, a quotation is sent within 1 week either by letter or email. All provisional bookings at time of consultation are kept secured for 14 days from the date of sent quotation. If no correspondence is received from the Bridal Party Leader after the 14 day period, either by phone, letter or email, our company is entitled to assume you wish to cancel your booking and the date will be available to other prospective clients.

The booking form must be signed by either the Bridal Party Leader or Bride, and accompanied with a deposit of total costs (as stated on quotation) to secure the wedding date.

Any booking made within 4 weeks of wedding date, will involve the full balance stated on the quotation to be payable upon returning the booking form within the 7-day period.

All deposits submitted and received are non-refundable* (please see exemption 7)

Trials for hair designs are essential to find the right style that suits your individual needs. Brides and bridesmaids may have different ideas in mind for the wedding day, which can be discussed with the stylist. A hair trial will identify the time and complexity of a chosen hair design according to the length, texture and condition of the hair at the time of the trial. The purpose of a trial is to find a style to suit your personality and theme, as well as identify any possible problem areas with a client’s hair and suggest solutions or ideas that are better suited to the hair and style.

A stylist cannot predict any problem that may arise during a trial, but will try alternative styling methods to overcome this if possible, or suggest trying an alternative hair design. Hair designs vary considerably, depending on hair length, texture and condition.

Trials are quoted at Rs3199.50 per hour, but a client will need to notify the stylist if there is a specific budget so that the stylist can recommend hair designs. If a client requests a hair trial at a weekend, trials are quoted at a rate of Rs 3940.50 per hour. A client has the option of having more than one hair design during the trial, but costs will be incurred at our standardhourly rate. Clients are advised to prepare the hair for a trial by washing the hair either the nightbefore or on the morning of the trial day. The hair must be free from accessories, hair stylingproducts, and any hair extensions/hair pieces (unless they are to be styled for the wedding day) The stylist must be informed prior to conducting a hair trial if the client suffers from any known allergy to specific hair products/ingredients, or has increased scalp sensitivity when exposed to heat (see ‘Advice & Hair care’ on website).

Clients must consent to a picture being taken by the stylist after a trial is performed. This acts as a resource to help the stylist mimic the chosen style for the wedding day, and may also help a Bride/bridesmaid determine their choice of hair design.

A stylist will welcome all ideas and suggestions from a client during the trial and notes will be taken as to any further course of action. If time exceeds that a stylist or client is unable to try alternative styling, a further booking can be made for another day/time.

A 50% deposit of the sum quoted is needed to secure your booking and the balance to be paid no later than 3 weeks prior to wedding day. The quote you receive is the total cost for the wedding day only, and does not include any costs for hair trials. Hair Trials are arranged and paid for separately.

Should no payment be received despite a reminder by email/letter by specified due date (received no later than 3 weeks prior to wedding date) our company has the right to cancel all services for your wedding date and all fees due will still be payable to our company.

Trials are arranged and conducted between 9am – 3pm, Tuesday – Friday, unless otherwise agreed by our stylist. All payments for hair and travel fees are payable in cash on the day unless otherwise agreed by stylist.

Prices within the quotation are subject to change should any member of the bridal party wish to alter their requirements after a booking is made to secure a wedding date, or if a specific style proves to be less/more advanced at a trial (excludes changes to number of people in bridal party).

(I) Changes: Changes to your booking by adding on another person onto your original booking can only be accepted if time/resources allow on the day. If these changes are made afterbooking form/deposit are submitted, additional costs of these changes will be added to final billpayable no less than 3 weeks prior to wedding date.

Changes made to reduce the number in your bridal party will still incur all costs in written quotation and payable in full 3 weeks prior to wedding day. Any changes to services outside of our company I.e. flowers, headdresses, jewellery, as well as beauty/make-up artists etc. are the sole responsibility of the Bridal party leader.

Our company will not accept any loss of earnings due to difficulties experienced by other outside services that may hinder the services we provide on the day.

If there are any changes to the original booking, the person responsible for booking must inform us either by phone call/letter or email as soon as possible.

Any changes to your original booking that does not interfere with the arrangements specified by the person responsible for their wedding party will be notified by either email/letter or phone call no more than 4 weeks prior to wedding day or ASAP. Any major changes I.e. change of stylist must first be discussed with wedding party leader and confirmed in writing. If any changes suggested by our company are not acceptable to the wedding party leader, an alternative arrangement can be offered. If alternative suggestions are still not acceptable by wedding party leader, the wedding party leader can request a full refund to cancel their original booking. The request for cancellation and full refund (including deposit) must be in writing by person responsible on booking form.

Any person in wedding party that does not have a trial booked and performed before the wedding date, may be approached with an alternative suggestion for a hair design better suited for their hair length/texture and condition etc. These kinds of changes are exempt from the above policy.

(ii) Cancellations: Due to any unforeseen events or circumstances, our company may have no other option but to cancel our services for your wedding day. Any cancellation will be made either in writing, by phone or by the stylist or company representative to the person on the booking form. Cancellations confirmed in writing prior to wedding day, our company will give a full refund of all payments made (excluding hair trials) within 3 weeks of confirmed cancellation.

If for whatever reason, you cancel your booking (after submitting your booking form and deposit) cancellation charges are as follows:

3-6 months prior to wedding day- 50% of remainder of balance due

1-2 months prior to wedding day-75% of remainder of balance due

1 month or less -Total costs due

 

Clients canceling any booking 6 months or more before wedding date, will only lose their deposit and will not be billed for the remainder of the balance due.

All cancellations must be put in writing ASAP by named person on booking form via recorded delivery. The day our company receives your letter of notification of cancellation is the dateon which your booking is cancelled (recorded delivery advisable)

Travelling expenses may be incurred in addition to your quotation.All Taxi charges will be in addition to the expenses, and is to be delivered by the Stylist on duty, the same day.

Our company will ensure that all health and safety precautions are strictly adhered to. However, in any event of an accident caused by equipment breakdown or staff inattention which causes injury to any member of the wedding party on the booking form or damage to their property are advised to contact our company and if necessary, seek legal advice.

Our company is covered by Public Liability insurance with Mauritius Union Insurance Ltd.

 

Should you have any questions regarding the terms and conditions of this policy, you are welcome to write to us:

Wedding Inquiries

C/O SASHA COIFFURE

Ste Therese Street, Royal Road, Curepipe, Republic of Mauritius

Or call us on 674 7014                      Or email us at info@maisonsasha.com

 

All deposits/balance can be paid either by cheque and made payable to: “Hair Flow Ltd”.

Booking form(s) and deposit/balance due are to be sent to the above address.