FAQ

We encourage you to arrive early so that you can take some time to relax and fill in a pre-treatment questionnaire if necessary. You can enjoy refreshment in the café adjacent to the salon, or spend some time browsing our Spa treatment and beauty offering.

We will do everything we can to accommodate late arrivals and will try to offer at least part of the service (depending on the treatment).
In some circumstances, however, your appointment might have to be rescheduled.

Feel free to leave coats and umbrella at the reception. Please note that Maison Sasha cannot take responsibility for any items left inside.

Please let us know when you make your booking if you are pregnant, breastfeeding or have any mobility issues so that we can best accommodate you. Due to the nature of hammam treatments available only in Curepipe, we recommend that you do not book in for this experience while breastfeeding. Certain treatments are not suitable for those with health complaints or who are being prescribed or taking certain medicines. You are strongly advised to consult your doctor if you are unsure as to the suitability of a treatment and/or product before making a booking.

We understand that you may want to share your Maison Sasha Hair & Beauty Salon experience with a friend.

While we will accommodate this wherever we can, it is not possible for all services; please discuss this with our front of house team to find out more.

To maintain our relaxing environment, please ensure your mobile phone is switched off or on silent throughout your visit or earplace.

Children under the age of 13 are welcome at the Maison Sasha Salon for a child’s haircut provided that their booking is accompanied by a parent/guardian at all times while in the salon.

Please note that children are not permitted to accompany their parent/guardian into treatment rooms. Additional age limits apply to specific services; please ask a member of the front of house team when making a booking.

We reserve the right not to offer a particular service if we are unable to satisfy ourselves that an individual meets our required minimum age.

Please note that certain areas of Maison Sasha Hair & Beauty Salon are not accessible to those under the age of 18; please ask the front of the house team for more information.

Maison Sasha have free access to WIFI during your service.

We provide lockers in which to place your belongings. However, as we cannot accept responsibility for left items we recommend that you only bring with you what you need and leave your valuables at home.

Your feedback is extremely important to us. If you would like to share your experiences and offer suggestions, please speak to the Spa Manager, call our reservation team on 6747014, or email info@maisonsasha.com.

If you are making a booking with a gift voucher please be sure to quote the voucher number at the time of booking and to bring the voucher on the appointment day.

In the event that you wish to cancel an appointment we willfully refund any deposit paid provided that you notify us of your intention to cancel at least 24 hours before your appointment time. This policy does not apply for wedding cancellation.

If you miss your appointment or provide us with less than 24 hours’ notice of your intention to cancel, your deposit will not be refunded. Cancellation on course items less than 24 hours in advance will be deducted.

In unavoidable circumstances we may need to rearrange or cancel your booking. in such circumstances we will liaise with you to arrange a new appointment or treatment at a convenient time.

Maison Sasha Salon will confirm your booking via email, so please make sure to provide a valid email address.